If you go through a few professional service websites you'll soon learn they will all give you the best service.
Worryingly a lot of professional services don't monitor customer experience at all. So the question is; how do they know they give customers the best service?
Monitoring customer experience is a must for professional services. Here's a few simple, low cost ways it can be done.
In fact, 66% consumers will switch companies if they have a bad experience, according to a report by Accenture. Because today's consumers are so fickle and because they have access to a variety of options, your business's customer experience needs to be on point—always!